Corbeil Appliances

BUYERS BEWARE
I won’t discourage anyone from shopping at Corbiel Appliance because if they can give you the best deal than good for you. However, I will say after you make that payment kiss the customer service goodbye.
If you care to please read on.........

This is our fourth time purchasing a full complement of appliances. Stove, Fridge, Dishwasher, Exhaust fan, Washer, Dryer & Central vac. Previously we shopped at Sears where we have never been disappointed. Preet had always provided us a great deal and excellent service before and after the fact for any issue. After the recent cut backs at Sear Preet relocated to Appliance Canada near Yorkdale Mall. Due to the further distance and not so great financing options we decided to try Corbeil. The service was fantastic up until we paid for what we thought were getting.

Problem 1: We asked them to price match a quote we provided them from Appliance Canada. They could not do this until they left out the microwave. I can accept that we overlooked the microwave when paid. However I provide them with a quote that includes a microwave they should match it like for like. They were not willing to match the quote after I brought up the issue.

Problem 2: Their Delivery team tracked mud and slush all over our brand new house, first time I have seen a delivery personnel track wet muddy boots to a second floor to drop off a washer and dryer. Then they left the pedestals stands for the washer and dryer packed on the main floor for me to carry up. The sales lady did “apologize” for this.

Problem 3: My favorite!! Before the purchase I confirmed with the sales lady 3 times that the central vac “deluxe” kit contained a “power head” and three times she confirmed yes. In my humble opinion a power head means the vacuum head has a motor that runs on electrical power this is what I received in my last three purchases. Guess what I got “no power head” After following up with my sales associate I was told they can get me an air powered head for only $60 more. I insisted on getting a proper power head for the vacuum, it only cost $200 more.

The Corbeil experience was not a very pleasant, Vladamir the store manager was not even willing to listen to the concerns, at no point did I come across rude or irate but I cannot say the same thing for him. All I wanted was for his company to honour what was agreed upon. At one point he yelled out loud “what do you think this is a flea market, get out of here!!!!” Even his sales associated were shocked as they apologized for his behaviour.

I learned a valuable lesson, don’t let a few additional kilometers and different financing option steer you away from trusted service.