Aaron at New Era responded to my request for service on HomeStars for a residential move across Toronto. I was impressed by Aaron and the New Era team's determination to get the job and they gave me a highly competitive (and, as it turned out, perfectly accurate quote). The three-man crew arrived on time and they were really impressive in how efficient and hard working they were getting the house packed up.
We didn't really know what the protocol should have been with us in the house during the move with all that's going on, so we waited outside as much as possible. More communication about what to expect or how to faciliate the move for the mover's ease of working would have been helpful.
Upon arrival at the new house the team was equally hardworking and impressive - really, the guys hauled all day. We had a few minor casualties in the unloading, but nothing major. All in all a good move and I'd recommend the team at New Era.
Update: received a phone call from Aaron to discuss some of the feedback Happy to see a company that cares enough to seek out input from customers on how to further improve the experience!
- Approximate cost of services:
- $1,600.00
- Company Response
Hey Damian. Thank you for the review. We're so glad you had a good experience with us. We appreciate the feedback and will put better processes in place to ensure we are communicating policies and procedures better to our customers.
Despite our best efforts to ensure safe transport, on rare occasion, accidents can happen. We always stand firmly behind our work and would greatly appreciate the opportunity to rectify any "casualties" there may have been. Please call any time so we can get that fixed up for you.
We wish you and your family the very best in your new home.
New Era Moving Team