Horizon Plumbing And Piping Systems

I recently discovered Horizon and I have to say so far I'm very impressed. Marc and his crew are very knowledgeable with all aspects of my rural well and treatment setup. Crew texted when enroute, did the job quickly, explained everything thoroughly, and cleaned up after themselves.

Job quoted above included the installation of resin kit for our softener, recirc system for the ensuite with a spare valve, and a wax ring replacement for a downstairs toilet.

Don't hesitate to call them. They're my new go-to for plumbing.

Very courteous and efficient service and quick response time is really appreciated especially knowing right now a lot of trades are quite busy. I truly appreciate them offering options for my recent bathroom fix and then accommodating a next day service for kitchen fix 4 days prior to Christmas. I have used Horizon in the past and would highly recommend using their services.

After reading all the great reviews, I chose them and they were perfect. The new toilet was expensive - my choice - but their service fee was reasonable. They promptly answered all my inquiries, ordered the toilet, checked with me regarding the price and then booked an installation and arrived on time. They are a well managed firm. The plumber was courteous, neat and skilled. Couldn’t have asked for more. I’ll return to them.

I was in search of a plumber to replace my outdoor water shutoff valve and reached out to a few companies for quotes. Horizon Plumbing was first to respond and I am so happy I went with them.

From the moment I contacted them, they were professional, courteous, and provided me with an appointment date and time within a few hours.

I got text notifications for my initial appointment and updates when they were on their way. It was great to also get a 1 hour time window versus the 4-6 hour windows of some of the other companies.

Marc from Horizon arrived right on time and got straight to work. The job was completed quickly, and efficiently. he took the time to show me the work he completed and also double checked my other valves to make sure there was no issues.

The job was within the quote with no hidden costs and I really appreciated the professional service.

Thank you for the great job, I will definitely call Horizon in the future for any plumbing issues.

We purchased a newly-built home in Ottawa and required installation of a new dishwasher as well as a Moen FLO water monitoring / shut-off device. I found Horizon's information through HomeStars and requested an appointment. Response was very quick and professional. We booked the appointment and then, due to issues around our move and appliance delivery, had to reschedule. Horizon responded very quickly and rebooked a new appointment within a few days of the original appointment, despite them being very busy.
The plumber showed up exactly on time and set to work. He was friendly, professional and quick. The installation of both units was completed and cost less than the quoted estimate.
Overall, communication and performance was excellent. I strongly recommend Horizon for your next plumbing job.

We cannot recommend Horizon Plumbing enough. This was not the first time that we had used their services and certainly will not be the last.

The booking process is highly efficient. We were contacted asking if Jean could arrive a little earlier. Jean is a pleasure to deal with, very personable, polite and efficient and left the area that he worked on spotless. He demonstrated true professional throughout.

I cannot be more satisfied with the quality of service provided by Horizon. They first keep you updated via texts in terms of when they are coming, and who will be coming.
Marc came on time, fixed our plumbing issues, installed our new dishwasher, and took the old one with him, all for a reasonable price. He also described in detail what the issue was and improved the surrounding plumbing.
I would HIGHLY recommend Horizon to anyone in the Ottawa area (we are located in Kanata/Stittsville).

Horizon Plumbing provided us quality services at a reasonable price. We hired them on two separate occasions to (1) install shut-off valves and (2) install a new kitchen faucet and drain. On both occasions, the plumbers were courteous and completed their work quickly and efficiently.

Horizon Plumbing's communication was also great. It was easy to schedule the work and their dispatch system did a good job at notifying us of the plumber's arrival.

Great service. We needed shutoff valves to be installed on our laundry room sink water lines. The horizon guys were very efficient and put the shut-off valves at a proper height to make it possible to install the new sink so the lines from the faucet could reach the threaded connectors on the pipers. Very efficient service at a great price. I have found my new plumber. I am sure my old plumber would have charged more than Horizon plumbing for this job. Look no further if you want a company to do a good job at a reasonable price.

Pipe had frozen and cracked inside the house due to bad isolation in the wall and previous installation in an angle where it was impossible to empty it completely before winter.
Technician made sure it was installed in a different position where this wouldn’t happen anymore and also chose a pipe with a valve further away from the wall and suggested to add some isolation around that spot.
Technician was really good and very knowledgable. The only small negative thing is that I wished they carried that pipe or had it available close by so that he didn’t need to come back a second time which would’ve saved a bit of money. Otherwise a very good experience and would call them back and recommend them with no hesitation!