Toronto Furniture Store Equilibrium

Equilibrium offered reasonably priced furniture that was Canadian made with interior design advice for my space. Not knowing where to start they were able to direct me. I know I have a home that looks beautiful thank you to equilibrium. They sold me a beautiful stylus architect collection sofa . I couldn’t be happier.

Purchased a couch a year or two ago, excellent quality. Returned to purchase dining room chairs for my new house. A couple months later I had a small issue with the chairs. I called Samantha who apologized immediately, offered to take them back, gave me a credit and suggested new chairs to buy which I ended up purchasing. Great products, excellent customer service from Samantha, I will be going back to buy more furniture.

Great Canadian made product! My child and husband have done everything imaginable to destroy this product and it's still like brand new. Never in our history did our couches last as long as this one! Owner took measurements of our living room too to help custom make our product and it fit perfectly.

Unless you enjoy crappy customer service and loads of frustration and wasted time, then stay far, far, far away.

I recently moved to the Junction and was going to need a whole new set of living room and dining room furniture. I thought I'd try to support local businesses in my new neighbourhood so I googled some website and went for a walk ending up at Equilibrium. BIG MISTAKE - I ordered on June 6/16 and my order was not completely delivered until September 21/16. It was supposed to be all delivered in 8 weeks max. Let's just say that it got to the point where I was no longer even dealing with Equilibrium - all they know how to say is "Sorry but it's not our fault" - they don't know how to FIX a problem.
The story is long and convoluted and wasted more of my time than I can even count. Equilibrium is some of the WORST customer service I have EVER received.