WARNING: rush job, unprofessional and incomplete work.
I Contacted blue to green for a project. At first it was great, they tell you everything you want to hear. The owner even came to our property to discuss the project and see what work would need to be done to achieve what we were looking for and assured us they were able to complete the project to our satisfaction. After checking reviews and noticing that there hasnt been a recent one I should have realized why. They filled in the pool however the backyard was completely left a mess and unfinished. The main reason for contracting them was to fill in the pool and grade the land levelled! We spoke numerous times regarding the issues and how they would fix it which is the main reason they were contacted to help prevent water damage in the future since the backyard is sloped towards the house. Michael re assured us that the issues would be fixed however when they did the job they started taking many shortcuts and worst of all the land is still completely sloped!!!!! By the time they finished the backyard looks even worse then it did before they started. They say that they will leave the backyard in great shape when they are done and that you would barely know that they were even there however that was completely inaccurate. My shed is destroyed, the gate they were supposed to reinstall before leaving was only screwed in at the top and left hanging on the bottom, my land is still sloped towards my home, they just throw down the sod on top they dont even go over it with a roller or anything leaving massive gaps and holes, they left a LOT of debris (broken flagstone, garbage, broken pipes, pieces of metal nails and screws etc. in the backyard. They broke my neighbours vent cap on the side of the house, they had a very young child on the site for 2 days even inside the equipment and running all around using my sons scooter, asking to come inside multiple times throughout the 2 days( not for washroom purposes which we had no issues with any of the crew members using if needed) ..normally thats not even something I would complain about except my daughter was sick during their time here working and I certainly did not sign up to provide child care on top of paying the amount of money I paid to do this project. Overall we are extremely disappointed and to make matters worse we even contacted them many times to see if we can come to a solution and they have already moved on and they are not interested in returning and completing the project. We were told, we dont often receive negative feedbackthey truly believe they did an outstanding job even though we are the paying customer and the work we paid for in full was not completed as per the contract. We only paid in full because unfortunately due to weather conditions that happened later on in the evening while they were working we got hit with heavy rains and hail and I felt bad for the crew working outside, it was after 10pm before they were even gone so I paid the last payment even though I couldnt inspect the property due to weather conditions and the fact it was pitch black outside. I paid in good faith thinking if anything was wrong they would come back to fix it unfortunately another hard lesson learned on my behalf.
If you are looking to fill in your pool and have a beautiful levelled plush green property I highly recommend looking elsewhere!
- Approximate cost of services:
- $15,000.00
- Company Response
Thank you for taking the time to write a review. We are always open to criticisms and encourage open communication between ourselves and the customer. As such on June 17, 2022, we sent you a detailed email going over all your concerns but I am happy to reiterate our position once again.
Firstly, we have in fact had several recent reviews this year on our HomeStars page not to mention more positive direct feedback from customers as well.
While we can alter the grade of a backyard there are limitations regarding working with grade and maintaining the flow of other backyards which was done to avoid runoff water into your neighbors’ yards. If we created a slope that it sounds like you wanted, you would be liable for any water damage to other neighbors’ properties and would raise many bylaw issues which we were not comfortable doing so and we provided a link to the Halton grading bylaw for your reference. We dug along your house and lowered it two brick keys as stated in the contract.
Your deck was removed and flagstone under deck was an unexpected issue. Demolition and removal of the flagstone was never in the contract. Michael however spent hours trying to remove and scrape up which was an extra service.
We apologize for your neighbors vent cap being damaged and our crew tried to be very careful with placing it in a safe area. The shed was a very difficult obstacle which was communicated via text to you which you approved the removal of in writing. This was not part of the contract, yet Michael and crew spent several hours trying to dissemble to remove to gain access.
While the work was being completed, you were outside observing and complimenting what was being done. Then once again, prior to final payment, both you and your husband stood in the backyard and verbally expressed the amazing transformation and gaining so much more space. We are surprised and saddened by this review as we feel everything was completed to the Blue2Green standard.