PINOY TILE Contracting

I hired Peter to renovate my bathroom and chose him because he allowed me to choose my own materials (some items were included in his quote like mirror, paint and lights) and his photos and ratings on homestars looked great. At first things were good, Peter is excellent at installing tile and I believe this is where his strength is. When I wanted to change the colour of the grout, he did that after it was installed so I was very thankful.

From there, things started to go downhill in the communication and we ran into a lot of problems. When I moved back into my home on our agreed upon date, the toilet was not installed so I didn't have a toilet to use. Then the custom cabinet was 2" wider than what we had agreed on so there was barely any room beside the toilet and I had to get them to to do a bunch of updates to try and get this cabinet to fit properly, which took a long time. Then the custom glass door that he had quoted me ended up being double in price (I was quoted $800 when it was actually $1550) and the installer would not install onto glass tile (which I had no idea was a problem). We bought a pre-built door and Peter spent several days trying to install it because the tiles kept cracking. It finally got installed, but then they cut a hole in the wall to place a custom cabinet over the toilet, and it turns out the cabinet they ordered was too deep because there were pipes in behind the wall, so that had to be repaired and changed out. And finally after over 3 weeks and me asking Peter multiple times when my faucet and sink would be installed and coming home to find nothing changed, Peter tells me the faucet I bought 3 weeks prior would not fit and I would have to buy a new one. The work that was done was good but really the tiling was the best part of the job, and the frustration that I had to go through with Peter due to lack of communication and unclear expectations was a real problem for me.

After the bathroom was done, because I was happy with the tile I asked him to retile my kitchen and front entrance as part of my flooring renovation. I figured for this small job the frustration and disappointment that I had with the bathroom would be minimized. So he quoted me but said his helper Luis would come and install the the tile because he was going back to the Philippines for a while. So we communicated via emial and he confirmed that Luis was coming. I tried several times to ask to speak to Luis directly, but I wasn't hearing back from Peter. I told the contractor who was installing the laminate that a tiler would be arriving on our agreed on date. The day that Luis was supposed to come and install the tile, he never showed up and Peter never responded to me via email. It caused me a lot of problems trying to find a tile installer after all my flooring has been ripped out! Especially because of this, I would not recommend Peter and Pinoy tile even with precautions. Unless you are prepared to deal with lots of surprises, added costs, and longer than agreed on timelines, I would say hire another contractor who really is more reliable and communicative.