I have had a service contract with Clement Marchant for many years and have been completely satisfied. This past fall my furnace was red tagged. I asked the technician to have sales staff call me. I never received a call and had to look elsewhere for a furnace. Today I received a call asking for payment of the cleaning. I was told the technician cleaned the furnace and then red tagged it and I would have to pay $104.00. After all the years of paying for a service contract and not having a problem I am shocked and disappointed, I will pay the charge but am left with a bad taste.
- Approximate cost of services:
- $104.00
- Company Response
To whom it may concern,
I truly regret your experience.
What is normally a very easy and seamless process (at Clement Marchand) was somehow not followed through on in your situation.
We are sorry that we did not fulfil yours and quite frankly our expectations,
As you have chosen to remain anonymous, please contact myself (Dave Williams) or the office, we would like to try to make amends.