Deml

Bought DirectEnergy's Cooling Plus Protection Plan in August (on sale for $13.99/mo + HST for a year) when it became apparent that my a/c was no longer able to cool my house to the temperature I wanted (asked 74oF, got 79oF). Turned out that's partly due to the PeakSaver program, but I still booked a duct cleaning for the following week and an inspection for the first week of September. Tech arrived on time at 10am (was told he'd be there between 10 and 2), inspected the unit, and told me the motor was blown. He left. An hour later I got an email confirming my appointment for the 11-3pm window. Oops. A day later the part was delivered. Shortly thereafter DirectEnergy called to schedule the installation/repair appointment. I asked for 10-2 again, she countered w/ noon-4; I accepted. He arrived the next day at 11:15am. Was done by noon. At 1:36pm, I got a confirmation email saying he'd be there between 1:20 and 5:20pm.

Service was done in a timely fashion by professionals who know their stuff. Repair tech even cleaned my unit off of the gunk that had accumulated around the back side (air intake side) and probably caused the motor to overheat and blow.

Unfortunately they can't schedule worth a damn, so expect that the 4hr window is actually more like 5 or 6 hrs. And don't expect their confirmation/reminder emails to be useful.