Direct Energy (DE) rendered serive to repair my AC unit in Jul / Aug 2009 and i signed a maintenance contract for 1 year for $20.99 per month.
In Nov 2010, i noticed that DE was still charging to my energy bill and the matter was reported to customer care. They told me that DE was charging because i never called DE to cancel at the end of 1 year contract period. So, I told to cancel the contract in Nov 2010.
To my surprise, DE is still charging to till month ($20.99 per month). When i called customer care today (Aug 30, 2011), they told that DE staff made note 'Contract not renewed' instead of 'contract cancelled' and since the cantract was not cancelled "in time", DE will charge $20.99 per month for one year.
THIS IS TOTALLY RIPOFF. NEVER SIGN A CONTRACT AGAIN.
Rao
- Approximate cost of services:
- $200.00
- Company Response
Hi Rao,
Sorry to read that your efforts to get the plan canceled have been frustrating. If this has yet to be resolved, I'd be happy to help - send along your account details to my email below.A quick note on how our protection plan renewals work; customers nearing renewal time will find a renewal letter included with their monthly bill prior to the renewal date. The letter offers two options, to continue with the plan for another year, or opt out.
Hope we can get this resolved for you.Best,
Crystal
Direct Energy PR team
crystal.jongeward@directenergy.com