Inadequate repair to furnace / a-c unit
Furnace and a-c unit covered by 10 year warranty - Direct Energy attended...water hose lines were plugged causing overflow onto motherboard etc...parts covered, $900 in labour paid. Signed up for Protection Plan also.
Four weeks later, went on holiday and turned on a-c for pets. Returned to flooded basement.
Technician atteneded, pulled out hose and blew into it, clearing the still-plugged hose. The original techs never cleared the initial cause of the furnace damage !!! Unbelievable !!!
Now my basement carpet / baseboards / drywall all needs replacing !
- Approximate cost of services:
- $900.00
- What could this company do to improve their services?
- Fix the original problem in addtition to replacing damaged parts.
- Company Response
Hi Robin,
I'm sorry to read of your experience. A member of our Office of the President team has been in touch with you, and will try to help reach a resolution with this.Best,
Crystal
Public relations team, Direct Energy