Deml

I have had one of Direct Energy's various protection plans for my home furnace and/or central air-conditioning for many years and have always been very glad I did. (I don't have my recent bills before me so that $30 is per month and a very rough guesstimate!) I have confidence after a routine check-up that my equipment has been thoroughly checked and we are prepared for the coming season. I have probably been spared major repairs and the labour and most parts for such minor repairs as have been required were free. The service, from the phone person I spoke to to book the appointment, to the service technician, has always been excellent. On the most recent occasion, the time from my calling for an appointment to the tech finishing the job was actually about 2 hours! (Admittedly that was highly unusual.) But I was happiest about the tech discovering that my humidifier had actually been installed improperly by the dealer (thereby explaining why it failed to function last winter.) I would certainly recommend the protection plan to anyone. (I promise I am just a satisfied customer and not a company shill!)