Deml

We've always had "not so great service" from Embridge when it came to both Heating and Cooling Plans. It seemed that when they got the business, they didn't want to perform the work properly, if at all. We had a new furnace installed 5 years ago, so when the warranty expired, knowing we really had to have somekind of coverage, I called Enbridge back to arrange to be setup for the Heating Plus Plan. At this time I voiced my concerns about lack of service by the technicians to the representative. Within a week another representative contacted me saying that if at anytime there were problems, to contact her directly, leaving me her name and number. Within about l month the furnace went on the fritz. With an elderly person living in the house with us and sub-zero weather outside, they made us a priority. We were treated with respect by both the telephone representative and technician. They were at the house within a reasonable amount of time (we have a fireplace for backup), all work was completed, and any questions answered. If what we experienced is forthcoming - Enbridge earns my respect!