Deml

I have a protection plan with Direct Energy for my furnace. At noon on Saturday i noticed the house was getting cold, and when i checked the furnace I noticed the flame was shutting off within seconds of coming on, so i called Direct Energy. The call was answered promptly, and was given an appointment on the same day at 5-9PM. Technician showed up just after 5PM, was courteous and professional, and repaired the furnace. Technician also checked the overall health of furnace, as well as, my air cleaner, and gave me a few tips on how to take care of the air cleaner. It is rare to get this type of prompt and corteous treatment these days. Direct Energy is doing a great job, and i wish other companies would learn from their example.