8 years Carrier furnace maintenance
I had direct energy come in and do routine maintenance on my carrier furnace.
This routine maintenance turnned into a night mare . The service tech came up and said, you have an old heat exchanger that is not working properly. I replied it has a leak, he replies no, it causes the high temp switch to shut down the furnace..LOL. You need a new furnace sir.You better hurry to take advantage of the goverment rebates , and before the HST kicks in I can get a salesman to call I replied ok.In less than 45 minutes I get a call from a guy that wants to come over right away, I said I was busy, he tries to come in tomorrow, I am busy. he was very pushy.Is this right? Was he justified in Red Tagging me?I think this is a case of fraud.
- Approximate cost of services:
- $550.00
- Company Response
Hi Joe,
As you likely know, the heat exchanger is the most important part of the furnace and most expensive to repair. We appreciate customers are faced with a difficult situation if their heat exchanger is diagnosed as defective. To ensure there is clarity around the seriousness of a defective heat exchanger diagnosis, our technicians are required to follow a very specific process if a furnace shutdown is required. In the event a furnace is shut down, we offer customers three options: request a second opinion, fix it or replace it. Please let me know if you were told about these options. And, I'd be more than happy to have our Office of the President team review the particulars around your file. I can be reached at the email below.Best,
Crystal
Public Relations, Direct Energy
crystal.jongeward@directenergy.com