We are in the final stages of selling our home. During the Home Inspection, a "Minor" leak was detected in our water heater. The fianl approval and acceptance of the sale was contingent on having this repaired.
When I explained this to the Direct Energy Customer Service representative, he said he would find a way to fit us in that same evening. Shortly after, he sent an email, confirming the appointment.
Their technician arrived in the promised time frame and quickly analyzed the problem. Not only did he repair the leak, he also replaced a few other parts that "might" cause a problem in the future. While he was waiting for the final test to be completed, thoroughly wiped down the tank, stating "I may as well make it pretty, while I'm waiting; it's better than standing around, doing nothing."
The job was done quickly and very professionally, far better than I expected. Direct Energy demonstrated what real Customer Service is all about.
- Approximate cost of services:
- $0.01