We had a newly installed high efficiency furnace in November.
Sells person was very knowlegeble and we were impressed by
services provided by company.We were assured that Amana high efficiency furnace is the best in the market,and in case we needed
services the Direct Energy has 700 crews to provide immediate
services. Month after installation there was gas smell coming from
furnace.
Embridge technician arrived promtly ,stating that Gas Valve is leaking.He shout down the gas and instructed us to call Direct Energy to make neccessary repair. We called Direct Energy customer
service, and asked to send us technician to repair the valve
in newly installed furnace.Ww were informed that we will have to
wait till tomorrow as they have high volume calls today.
We explained that it is emergency for us as it is extremely
called and we have small children at home.Not only it, we were
informed that we need to pay for technician services, depends
on technician's decision, despite the furnace is on warranty.
Stay away from Direct Energy!!!!!
- Approximate cost of services:
- $4,000.00
- Company Response
Hi Zinanina,
I'm a member of the PR team at Direct Energy and review the posts on this site. I've been on vacation and am only reviewing this now. I can only assume that you've had heat restored to your home. I apologize that your expectations were not met - and would like find out why. If you wish further action on this, please contact me at the coordinates below.
Best,
Crystalcrystal.jongeward@directenergy.com