Deml

We woke up last Wednesday when we had the first snow storm and found that we had not heat. I called direct energy and spoke to a customer representative who was very knowledgable and gave us an appt. for a service call within four hours of the same morning.

When the technician came he was very polite and respectful. He was very effecient in finding the problem and got my furnace up and running in no time. He also took the time to educate me on some safefty tips. My overall experience was Direct Energy was exceptional.