Deml

My water heater was leaking resulting in a waste of water. I called Energy Direct and spoke to a customer service rep, she was empathetic and shared my concern. She found an appointment for the next day. She was most helpful in answering my questions.
The service tech arrived within the time indicated, he was friendly and helpful, he identified the problem quickly, explained the problem and proceed to fix the problem. He answered any questions I had and was very patient.
I would definately recommend Direct Energy to anyone I know that is looking to purchase a new water heater. The service is excellent!