A very successful Direct Energy story... except what I was left with.
I am very pleased with all aspects of Direct Energy.
I made an appointment which was schedlued from 4-8 pm. I messed up and thought it was 5-8 pm. When I called because I missed the appointment, there wasn't even an hint of guilt for missing the appointment. They said they understand and we quickly made a new appointment. When the tech arrived he was quick to start cleaning and checking my fireplace for safety. He gave us some fireplace maintenance advice and was very friendly with our curious and chatty 3 year old child. I ended up calling for a second tech because of a misunderstanding and to further investigate a burning plastic smell coming from the fireplace. The second tech was very nice as well. Very helpful and was determined to find the issue behind the burning smell. He had some ideas but we ended up finding two children's spoons (with plastic handles)that had been hidden on top of the fireplace box, presumably by the previous owner's children. What a mess. I am not left with the task of removing the remains of the spoons but I never would have found these without the tech's determination to find the problem.
Thank you Tim and Rod.
- Approximate cost of services:
- $109.00