I just tried to get some information from direct energy again about when I supposedly signed this 5 year contract...they said on the phone I did...no I did not I can't get out of this contract without paying a large penalty. I asked previously for a copy of this voice contract...surprise I didn't get it then and I won't get it on this call either. How the government allows this legal crime to continue is baffling. Any suggestions, registered letters to cancel? HELP!!!
- Approximate cost of services:
- $2,000.00
- Company Response
Hi,
I'm going to refer to my colleague for this one - see below:Hi. I work in Public Relations for Direct Energy. Sorry you are experiencing difficulties obtaining the information you've requested. Please feel free to e-mail me directly and I'll see if I can help with questions or concerns. lynzey.macrae@directenergy.com."