This is the second time Direct Energy (formerly Factory Appliance) came to "fix" a dryer. Just like the first time, $90 just to show up. Didn't realize that the dryer was gas until we told him. Said it was the valve, and walked out the door telling us we would have a quote the next day. ONE WEEK LATER, I had to call to get a quote. Would have been $250 plus taxes. Called the Appliance Guy for a second opinion, he diagnosed it over the phone and came the next day with the right part, had it fixed in half and hour and for $175. Do NOT trust Direct Energy. They did the same thing last year, and had the gall to charge me labour THREE TIMES as the second time they had the wrong part.
- Approximate cost of services:
- $700.00
- Company Response
Hi,
I'm sorry you've had a negative experience. I would like the opportunity to have this issue addressed with the technician(s) who visited your home. In order to do so, I need more information from you - specifically your billing address so your file can be reviewed. If you wish to pursue this further, please contact me at the email address below.Thanks,
Crystal
crystal.jongeward@directenergy.com