I was one of the unfortunate souls who signed up for a contract for natural gas and electricity with direct energy. I ended up paying more than my friends and neighbours in similar homes. When the contract was up, I decided to switch to a new service provider.
In the time between the new company taking over and the end of the contract. I was signed up with another subsidiary of direct energy and charged a new connection fee.
I called to dispute this new fee to be with the same company. I was told that the head office in ontario charges all new customers a connection fee and it would not be refunded. I have to pay or it will be sent to collections. Lovely response. What great customer service. Essential Services indeed.
They must think that they can gouge the consumer because electricity is essential, right?
I am now with enmax of calgary and will not ever be returning to direct energy.
Do not use direct energy. They are scammers. Consumer beware.
Check out this article from the calgary herald
http://www.ontariotenants.ca/electricity/articles/2004/ch104e16.phtml
- Approximate cost of services:
- $10.50