We are a family of 5. We have a 3 month old baby, a 3 year old and a 13 year old. Our furnace went in August and Direct Energy told me that the part we need, the side Venter motor, was going to cost about $360.00 plus $90.00 an hour for about 2 - 4 hours. Since we just bought the house in April and I now have a new baby at home we didn't have to money right away. So, now that it's cold out we have no choice but to get it fixed so I started calling around and asking questions. EVERY person that I spoke to told me that the part and labor is supposed to be covered, including Enbridge gas. When dealing with Direct Energy they keep telling me that the part I need is an "add on" and therefore is not covered under the HIP Plan. However, the furnace WILL NOT RUN WITHOUT IT. And when I asked to speak to a supervisor or manager, I was put on hold for 10 minutes and then told that there was no one available to speak with me. I was also told that I would not be able to cancel my HIP insurance because it was past the 30 day cancelation plan.
I wonder what would happen if the child of a Direct Energy Employee was freezing in, what is supposed to be, the comfort of their own home. I'm pretty sure that part would be installed FOR FREE and within 24 hours or less.
So be careful for the "Essential" service you require from Direct Energy as it may not be Essential to them.
- Approximate cost of services:
- $400.00