We contacted Direct Energy to install the rental of a hot water tank. No issues with the installation of hot water tank. Direct Energy informed that they must install a thermal mixing valve that would cost us $150. What we were dissatisfied with is that they sent a technician on site to complete the installation of this mixing valve who had no experience with its installation. A simple task which would have taken him 30 minutes ended up with a visit over 5 hours and resulted in the technician calling another technician to assist. The technician was unprofessional and was using profanity while on site. In follow up with customer service and additionally, the technician's manager, resulted in no action taken on their part to appease the customer.
- Approximate cost of services:
- $30.00
- Company Response
Hi Bonnie - I'm really sorry to hear that you had this experience. If you'd like me to look into this further, and reach out to the manager myself I'd be glad to. You can send me an email to CanadaHomeServices@directenergy.com. - Amy.