I received a letter from VP and General Manager Mike Ahearne telling me they have raised up the price of 20-year old water heater by 51. No additional service, upgrades or anything, just a 51 increase. The letter pretends to be responsive by offering a phone number ‘for more information’. Those people had no idea about anything, took a message, then I have received no reply. I think the unilateral price increase like that is questionable and the way they handled it with a letter that pretends to be responsive but was not is shoddy. Certainly makes me want to cancel my rental and buy one of my own – for nearly $315 a year rental- it hardly seems worth it.
- Approximate cost of services:
- $315.00
- Company Response
Hi Allan, I can certainly understand why you are frustrated by receiving this information. If you would like me to look into this for you, I can let you know how much more you may be paying in 2012. Please email me at: CanadaHomeServices@directenergy.com with your information and I will be glad help. - Amy.