Bad service I go from direct energy
MISSISSAUGA
My furnace was stop working and I called them for service. A technian came and said the fan need to be reaplaced. In stead of 1 day he promised to have the part ready and replace the bad one, it took them 5 days!! In freezing January, my house was without heating for 5 days.
That as not the end of the story, the furace stopped working again after 1 week of replacement. One rubber pipe was broken because it was touching the motor of the motor of the replaced fan. It was not properly installed!!!
- Approximate cost of services:
- $200.00
2 of 2 people found this review helpful.
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- Company Response
I'm so sorry to hear you had such a difficult experience, John. Thanks for letting us know about it. If you would like us to review it further, please contact me at: CanadaHomeServices@directenergy.com. - Amy