We had an emergency gas leak and called Direct Energy to come in and look at the furnace. We described everything and waited for the technician to arrive.
One person came, stayed 5 minutes and said that he was the wrong person for the job. The cost they directly billed me for.........$100 for their own mistake of sending the wrong person....and they added it right to my gas bill.
The correct person came and did half an hour of work and billed me $800. Everyone that I have spoken too have been rude, condescending and very unhelpful.
I really feel scammed by this company. Probably my own fault for not checking them out first, but I really feel that I was over-charged and my account was fraudulently charged.
Stay away from this company!!!
- Approximate cost of services:
- $800.00
- Company Response
I'm really sorry to hear that you've had such a frustrating experience. If you'd like us to review it further, please don't hesitate to contact me at: CanadaHomeServices@directenergy.com. Thanks, Amy.