Deml

I had my yearly furnace cleaning done on Sep 29th, 2011. I was not personally home at the time and did not realize red tag was issued due to the proximity of a bed placed in the basement close to the "furnace and water boiler /laundry" room. We have lived in the same house for almost 3 years and never was this an issue before. Red tag issue date was incorrectly put as JULY 29th, not September, so needless to say I found out on Oct 12th that our gas was shut off as the tag gives you 45 days to fix the problem. First, I as a home owner was not aware of the Red Tag and second it was issued under wrong date. This morning I had another tech come and do 2nd review and still gas wasn't turned on unless we BUY/RENT more expensive unit or "re-organize" our bsmt, which would mean spending anything from $500 to $1000. We don't have cash available for such adjustments and are left without heat and hot water with 3 kids in the house. The Direct Energy sales person may be able to come tomorrow night to discuss my options. I was told it may take up to 2 weeks before I can get a new unit installed if we decide to go thru that route. I have a big problem with this scenario, Direct Energy tech made a mistake with the date, but if the gas is turned off, nobody can help us. Where are the customer's rights?????? I will definately cancel my heating plan with them if this is the kind of service we "deserve"!! I understand the code is what it is, but if a mistake is made, it should be corrected and the technician in this case should be reprimanded as he has caused a very big problem for us. I would like a manager to contact me asap. Thank you!
Update Oct 15th: our gas was turned back on 2 days ago thanks to Leslie at the Head Office and Richard at the local Brampton office. They recocognized that mistake was made on dating the red tag and now we have until mid November to fix the problem in regards to the water heater venting. Thank you.