We had a granite patio, sidewalk, and grading done in June. For the couple of days it took the crew to finish the job, they kept telling us that they were working on $100,000 jobs. We didn't realized it at the time that our little $20,000 job was just a filler job for them. Everything was fine for the first week until we noticed a bunch of loose paving stones in the middle of the patio and along the edge, and the patio has a big stain on it in the middle from all the poly sand that has washed up.
This was when we realized how terrible their customer service is. They came out to fix it a couple weeks later, but we realized after that it wasn't even fixed. We eventually talked to Gordon, who is apparently the owner. Since we have been talking to him, he's made no effort to make us happy or get it fixed for us. In fact, he's even tried to say that it was caused by a previous issue, which is not the case. We had Corey, the landscape designer come out prior to the job being done. He took a bunch of pictures and did the design. Gordon came out to see the issue we are having and made a bunch of excuses for the quality of work that was done and was going to send a guy out to fix it that admitted he has never worked with the granite. We told him we want it fixed properly and not in the rain. Again, we followed up because we haven't heard anything. His response was that he would send someone out in the next couple of weeks when he gets "rained out". It is disheartening to find out that they want to fix the patio when they're “rained out”. We feel that the issues we are facing with our current patio is that it has always been treated as a small little “filler” job to occupy time when there’s nothing better to do. We would really like this project to be taken seriously- the stains that we are concerned about (that we want to have cleaned) will not even be visible if the patio is wet. If correcting this job is not something that can take the full attention of the crew due to its small scale, then it should not be an issue to refund our cost so that we can hire a company that is scaled accordingly to handle the scope with the seriousness we would like it to be dealt which is exactly the reason why we're having this problem.
- Approximate cost of services:
- $20,000.00