My experience with this company was very negative. Initially, Wilfred was quick in responding to emails as we discussed the plans for my cellar. He and another guy put in some racking for my wine cellar and put in a cooling unit. Before he was even gone, i mentioned to him that the cooling unit didn't seem to be cooling much at all. He said it was fine and that it could take a while for the area to get properly cooled down. After 2 days, it was still no colder, so I emailed him. He said he'd come by and look. Came by while I was at work and told my wife it was fine. I was definitely wondering by this point where he was coming from as it was still no colder. After a full week, and after reading the cooling unit manual I emailed again to further address. I was concerned about the ventillation based on the manual requirements but always thought it was the unit. He had no insight to offer.
Now is when things really started to go downhill. He'd take 2-3 days in responding to emails, and was full of excuses..."I'm away for a few days", "i'm trying to get in touch with the manufacturer but they are away", "the manufacturer said if i bring it back and they say it works, I'm out the money and stuck with a used unit"...he actually said this...like somehow that is my problem! I paid him to do racking and provide a working cooler. Period.
I eventually got in touch with the manufacturer myself, who was very accomodative and sent me a new unit. That unit worked...so I installed it as well as did some other work he should of done and never did. I emailed Wilfred to tell him i'd done everything and that I thought it was sad that the guy I paid to do this could not in any realistic timeframe. He didn't even respond to that email. The whole ordeal was 5 weeks, and very frustrating.
In summary, Wilfred was very dissapointing. He showed no desire to get the work done, and really showed a lack of competence (at one point he said that the unit would cool if i put all my wine from my wine fridge to the cellar...that makes no sense and all i would have done is ruined thousands of dollars in wine). Avoid at al costs.
- Approximate cost of services:
- $5,000.00
