You Move Me Vancouver

Energetic friendly professional movers. They did everything right. The move was on budget. And they took care to move everything to the right place undamaged.

Derek & Mike did an amazing job of my condo. They were careful, efficient, polite, professional & friendly. They even unwrapped & helped me stage my large pieces in fifferent rooms. I would 100% recommend their services & will be sure to call them again in the future.

We have used You Move Me two times now. Once was to move my son and once was to move my mother. In both cases the service received was excellent and the staff were very polite and hard working. I highly recommend this very professional organization.

Worked quickly and carefully to pack and move into storage, then back out to our new home - great service.

A great job. Arrived timely. Clean cut, polite, dressed in working uniform. Cheery, friendly group. Very polite. Great work ethic and understanding of timelines regarding elevators. Careful handling personal items. Knowledgeable regarding de-assembly and reassembly of furniture. Explained the cost statement well. A great experience.

Their staff punctual, considerate, and know what they are doing; they did their best in an unfavourable situation.

Great communication booking the appointment, getting the estimates. Mike was able to advise what would fall in my budget. On moving day, the team was professional and quick.

Absolutely exceptional service. This is the second time we have used "You move me". Highly recommended. The men that moved us were very professional and personable.
Thank you for the incredible experience. 5 star review.

Picking up your lives and moving is pretty stressful. Trying to find good movers at a reasonable price can be the same. I've had some mediocre to miserable experiences with movers in the past. You Move Me may not be the cheapest movers you'll find, but what is the point saving a few dollars if the experience just adds more stress to your relocation? We moved from Vancouver to Qualicum Beach a little over a week ago and these guys (and gal!) took good care of us and our belongings. I got over 6 quotes from different movers and YMM was one of the most detailed I received. Prabh even came by to do a thorough assessment beforehand. During the move Nick and his crew ensured everything was treated like it was their own property from start to finish. Things I had warned them about that previous movers either ignored or flat out refused to do were met with nothing but "no worries we'll manage it". And they did, without exception. These guys Will Move You. Thanks so much. PS: They made sure that they came in under the quoted budget, I've never seen that, ever.

We've used this company a few times these last years, but the quality of service received on this last occasion was absolutely deplorable! Needless to say that we will never use these guys again and hope others know that this company does NOT stand behind what they advertise!

Our quote and agreed arrangement was for 2 paid movers, but on the morning of our move, at 8:30AM, which is when they are supposed to show up, the movers called me to say that they were running late because they are picking up an extra mover on the way; we were basically forced to accept this and accept the cost difference even though this is not was originally agreed upon.

Theoretically, having an extra person would have made things faster and easier, but this did not appear to be the case, as each worker literally moved 1-2 box at the time by hand (minimal use of dolly to expedite things), and one of them broke our 40" 4k computer monitor. In addition, the building caretaker had to give the movers warnings about not blocking the hallway, accidentally setting off the sprinklers because of the way they piled things in front of the elevators. I should clarify that during this particular move, the majority of the furniture is staying/are NOT being moved, the distance is in the range of ~10 min. of drive, and hence the <$1k grand total cost.

What really culminated our anger is the poor customer service after the move to deal with compensation for the broken monitor. At first we were told the insurance would cover the cost of monitor. But once we initiated the process and supplied the receipt, we had to make multiple attempts through calls and emails to get the person dealing with us to give us an update. And finally, when we were able to get a hold that person, we were told that WE had to pay a deductible and would only be refunded for the difference. I am sorry, but when you break someone's property, especially if it's entirely your fault, how is it fair to ask the customer to pay for part of your mistake??? We spoke to a manager after this who tried to blame us for not reading any of fine prints (which, if true, we were NEVER told about nor ever supplied to us in any written form to this day) and who even ACCUSED US OF BADLY PLACING THE MONITOR AND THUS MAKING IT EASIER TO KNOCK OVER. You know what: if we were really such inconsiderate customers to be blamed for, we would not have already wrapped our monitor in bubble wrap specifically designed for electronics before your crew arrived and point it out to your crew on various occasion so that they can take note of it.

Bottom line: asking a customer to pay for any part of your mistake is not cool, and neither is altering any initial compensation just because you discovered the item you broke costs more than you had thought, but most importantly, accusing the customer for causing your crew's careless mistake is simply unprofessional and shameful to say the least!

UPDATE: I am please to share that since my original posting manager Prabh promptly contacted me and we were able to resolve the issues to both parties' satisfaction. I appreciate Prabh's personal commitment to high standards of customer service and speedy conflict resolution.