I was quoted $375 plus tax since I called on sat. I agreed to the amount
The guy came litterally spend 40 mins saying I need to change my 4 furnaces. Which for sure was going to be more than 10 grands. Thermocool was supposed to give me a quote. Anyways I get the invoice for 405 +tax and when I asked that this is not what I was quoted by Parry and I need a refund.
Melissa was like sorry we made a mistake but no refunds.
So for 25 bucks they lost someone that was going to spend more than 10 grands on their company. Don’t use them. Unethical and very unprofessional . I already found 20 other companies attached is my emails with Melissa admitting no refund despite being wrong
- Approximate cost of services:
- $405.00
- Company Response
Hi Karim,
We are sorry that there was a discrepancy with the after hour rates for the $25.00 difference.
We do our best to keep our customers happy & due to a misunderstanding in the rates we do apologize. We will do our best to make sure this issue doesn't happen in the future.Best,
Thermo Cool Mechanical