Eastporters Audio Video

I recently hired Eastporters Audio Video to install a new home theater in my house, and I must say, I'm thoroughly impressed with their work! The installation process was seamless, quick, and hassle-free. The team collaborated with me throughout the entire installation process, ensuring that my needs were met and my expectations were exceeded.

The staff here are very helpful. Jas (Jaskaran) in particular assisted me with a special order TV purchase and was very attentive to my needs. No matter what your home theatre needs are, you will be taken care of at Eastporters. Highly Recommended!!!

I reached Eastporters about 2 months ago wanted them to do a home theater room for my new house, Steve and Brendon helped me a lot and managed to get the install team to come to my house in short notice. I bought a JVC projector and Elunevision fix frame screen, Install team took one day to finish. I mean they really did a good job, cleaned up after. Wife and kids are really enjoying this investment.

Staff were extremely helpful and knowledgeable. Was great to be able to go into the store and demo the projector we were looking to purchase. Great buying experience and great pricing.

"I have purchased Tuscany Ultimate row of 4 for my home theater and they are amazing by all means! The feel of the leather, the build quality, and the comfort at the best levels. I can literally say it worth every single penny.
the Customer service were really great and responsive, the halped me track my seats until it is delivered. "

Finally a review site that allows you to give zero stars, exactly what this company deserves. This company pays customers to remove negative reviews. I have proof. See attached email.

Ordered almost $6000 worth of Valencia furniture (Eastporters house brand) and was assured it would be delivered within 2-3 weeks as I have family coming in from out of town for the Xmas holidays. I had options, closer, but slightly more expensive that would have been able to deliver on time but I chose Eastporters to save a few bucks. And that was a mistake.

I started calling a week ago. Spoke to 3 different people none of whom offered any help. They were supposed to find out where my chairs were and why no movement occurred and call me back with a solution. None of them had the decency to even call back. I finally spoke with somebody named Steve claiming to be a manager and he too was of no help. When I explained that I'd spoken to multiple people he said he didn't know who I spoke to or why they didn't help me. He said he wasn't aware of issues and maybe his employee had "gone on vacation". Apparently this was Steve's way of telling me the team he hired were unable to perform their jobs. Way to go Steve! Way to surround yourself with the best and brightest. And Steve wasn't even man enough or professional enough to call me himself. He had an administrative assistant speak to me because he clearly couldn't take it.

After dozens of phone calls to 3 different companies (Eastporters/Valencia, the freight company) I finally received a delivery date. This new date meant we had to cancel the family excursions (Which we'd been planning for months) to sit around and wait for furniture that was supposed to be delivered 2 weeks ago. I ordered "white glove" service. The delivery driver said he was going to leave it on the curb until I demanded white glove which included room placement, setup and removal of packaging. When the driver did show up he was rude to my wife and complaining about his job. He incorrectly setup the furniture (apparently matching wire colors was above his pay grade), stepped on a plug and bent it and then had the audacity to ask my wife to carry a box for him so he could "get done faster".

After posting negative reviews on various sites, I finally spoke with Lucas. For the "inconvenience" he offered to refund my extended warranty purchase ($525). However, this was contingent on me removing my negative reviews from various sites, and specifically Home Stars. A week later, after zero contact from Lucas, I received a call from "Dina". She offered me an additional $500 to remove my negative reviews.

I contacted them repeatedly to get the refunds processed. I was then informed by Peter that Dina was no longer at the company and they would not be honouring the $500 refund. They did still offer the $525 refund of the extended warranty. They reneged on their offer to buy me off. That's the kind of company this is. They pay people to remove negative reviews.

I also discovered that they delete and screen reviews from their website. If you have any issues with your purchase or their service, don't expect to be able to alert others as they actively screen their own website reviews.

All this to say, the experience is awful and Eastporters was zero help. Avoid this company and save yourself the headaches.

My wife and I have been looking for power recliners for the TV room for a few weeks now. All our finds were either too expensive or we would have to wait 3 to 6 months because of the pandemic I believe? I was browsing the web when an AD for "Valencia" Theater Seating came up. I was taken to the website and I thought this can't be true. 2 leather power recliners on sale for $2600?? I then saw they were available from a company named "Eastporters" and they were in Oakville! Plus to our amazement they were in "STOCK" We drove to the store and we were greeted by Gary. We tried a couple of different models and settled on the "Verona" model. We purchased them that day. 6 days later they arrived. The 2 guys unpackaged them and set them up exactly where we wanted and 20 minutes later we had our "AWESOME" chairs. We love them! Real leather with LEDS. Thank you Eastporters!!!!

I bought the projector and screen from Eastporters online store. Deal is very good. And their shipping is very fast. Couldn’t be more happier!!! Really amazing experience, I would recommend it to my friends!

I have my basement renovation done last month with the products. It is cutting edge and the service is great. The five star is well deserved. I do recommend this to all and the price is very competitive.

Feel solid and well made. They smell amazing. The leather is nicer than I thought it would be. Super soft and comfy. These chairs are so comfortable you can fall asleep and super easy to assemble! My husband and I spend a lot of time in it watching TV and working on the laptop.