Certainly! Heres a more polished version suitable for an online review:
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Emelia from Parkers did an excellent job cleaning my exterior windows and eaves. She arrived first thing in the morning and gave me a 30-minute heads-up before arriving. The glass roof in my solarium was particularly challenging, but she handled it exceptionally well.
However, there are a couple of areas for improvement. The system provided an arrival window of 8 am to 4 pm, which is quite long and requires being home the entire day. Fortunately, Emelia arrived early and communicated her arrival time in advance.
Additionally, there was a misunderstanding between the estimator and Emelia. Despite providing clear pictures and descriptions that included the sunroof, Emelia was surprised upon seeing it and mentioned that the estimator hadnt accounted for it, leading to an additional cost.
Overall, despite these minor issues, Emelia did a fantastic job on the windows, communicated effectively, and was very efficient.
- Approximate cost of services:
- $460.00
- Company Response
Hello Kenneth!
Thank you very much for taking the time to share your feedback with us. We greatly appreciate your detailed review and are glad to hear that Emelia did an excellent job cleaning your exterior windows and eaves.
Your feedback regarding the scheduling aspects of our service is important to us. We understand that our arrival window was wider than ideal, and we apologize for any inconvenience this may have caused; when exterior window cleanings are scheduled our customers do not need to be present. We apologize if this detail was not communicated to you beforehand. We're glad Emelia was able to arrive early and keep you informed along the way.
Regarding the misunderstanding with the sunroof, we apologize for any confusion caused. We strive to provide accurate estimates based on the information provided. Your comments will certainly be used to improve our estimation process moving forward.
We are glad that Emelia's work met your expectations; we will let her know! We will also use your feedback constructively to enhance our services and ensure a smoother experience for our valued customers.
Thank you for choosing Parkers Window Cleaning. We look forward serving you again in the future.