My City Movers

Moving & Storage
Surrey BC V3S 1S9
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Roger
Roger
1 review Surrey, BC
6/10

Moving

First of all, the reason I went with My City Movers was because of the excellent work and service we received on our previous move. Cannot say the same on this move. Loading the truck was not an issue. The unloading became an issue at the new residence. One of the workers did not like the fact that they had to move the items into a townhouse that had three floors. This individual was mad and threw a few boxes around and a cushion belonging to a white tub chair. The cushion fell to the ground and got dirty. One of the workers went immediately to pick it up and clean it. The driver called for help to assist them in unloading the truck. This one individual seemed to pick and yell at the junior person on the team. If he was new, then they should have explained and showed him how to do the work. This individual also told my wife that we had a lot of junk. He should have kept his comments to himself. My wife did not want to be around and had to come and get me from the other house, as I was cleaning it up. She was afraid that something might get damaged.

This move costs me $300 to $400 more than the last move. The previous move took only 5 hours in total to load and unload. I understand that the truck had to travel at least a half hour to get to the new residence. Since the last move took 5 hours, I would have thought that this move would have been done in 6 and a half hours which was not the case.

Approximate cost of services:
$1,538.00
2 of 2 people found this review helpful.
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Company Response

Roger Thank you so much for letting us know about what happened on your second move. We will immediately talk to our employee and instruct/correct his behaviour or take other actions. I apologize on his behalf, and we will definitely be contacting you.
Warm regards,
Vadim Zavialov 7788867271.
My City Movers ltd.