Window Rama By Paul

It went very well but that was expected since we had used Windowrama a year ago for a previous project. This time it only took about 3 weeks for the ordered windows to arrive and actually, scheduling took a bit of time since the turnaround was not expected to be that fast! However, two days were set aside for the installation and it only took one day. Only glitch was a frosted lower pane had been ordered for a bathroom window but it came with a clear pane. Windowrama immediately said they would take care of that. The pane had to be ordered again and the problem was fixed within a month. Since the frosted pane had to be reordered this was really quite a good turnaround again. The windows look great and we are pleased,. This glitch was not a big deal at all. Based on our two experiences with Windowrama we would highly recommend them for any window needs!

Windowrama saved the day. They upgraded me to a better window then what another supplier had originally sold me, and gave me their best installers. From start to finish they were upfront about cost, tax, etc. During the sales process (my 4th window demo so I knew what they were saying by now,) It was obvious that the Windowcity window was a better window than what I had previously selected.
During measurement and installation: They sent their installer Andre, who did a fantastic job and was very courteous, professional, and respectful of our time (and need for some degree of privacy since they were there two full days.) During measurement I asked about having the cedar boards wrapped in the aluminum wrap they use around the window sills. Andre strongly discouraged me from doing so saying it would look awful. He was right, it would have, I saw a house down the street that had it done and it would have looked bad. The quality of installation they did on the wrap and windows was top notch. Period.
After the sale: I had ordered nickel hardware for my sliding glass door and what arrived was all white. Paul, the manager, was quick to order the right hardware and he himself showed up to install it. While I'm disappointed I didn't get the nickel handle for the screen door, or the silver kick trim as ordered, I am satisfied overall.
Overall great experience and I will use them for cement fiber board siding when I'm ready. But I would like the window concern addressed first.

My wife and I selected Windowrama to replace the last original window in our home. It was very easy to obtain an estimate from Paul, and his crew arrived on time to conduct the installation. The installation went very well. They successfully removed the original window and replaced it with the new one. They also did a great job of removing the waste and cleaning up after the installation. Paul called a few days after the install to make sure that I was still satisfied. This is customer service I wish I could find in other providers! I would recommend them to other Homestars members. We are delighted with our new windows! They seal extremely well and the house is much quieter as well. We were amazed at how they were able to put in the new windows without damaging the existing trim and walls around the windows - excellent workmanship. The combination of good price, quality materials, fine workmanship, and great value is terrific. We recommend Windowrama to everyone without reservation.

Paul and Alexy of Windowrama were just wonderful...answering all my questions addressing all my fears ....
They were professional yet took their time to make me completely comfortable with my choices and their suggestions.
The installation was clean...fast actually a pleasant experience. Over before I knew it...The crew handling the installations were two gentlemen who worked hard and cleaned up after everything was done.
They took great care in their work and in protecting furniture and carpet etc...
I simply love my new windows and doors...so pleased with the whole process....I still have more work to do and absolutely plan to call them back to do the rest.
I highly suggest this company you will not be disappointed.

The installers came out and told me what to expect. They didn't play around. They were here on time, did the job well, were very professional and had me check out their work at the end. I was very happy through the process. The window looks pretty darn close to the old windows in terms of matching the wood we had. The 8 windows we had installed (6 triple pane and 2 double pane) seem to have made a difference thus far. It's not cold in that room. Time will tell if that fixes the issue but I think it has.

These guys are A+ grade to work with. I will definitely use them again when I do our next windows next spring. I haven't dealt with a company from the time I met them to the time the service ended that was more pleasant. I even had a follow up call from Paul the owner to check in. Very impressed.

We had six windows replaced in the front of our home. The openings are very large. The original windows were casement and I wanted to keep the look of the house but use sliders instead of casements. WindowRama by Paul handled 3 different manufacturers of windows but only one made windows large enough to fill our needs. Since the Window that would fit was also the least expensive of the three, we were a little hesitant but the salesperson and the owner assured us we were getting a very good window, we decided to have them installed. The installers were very professional and the windows look very nice. We also wanted the wood on the outside covered all the way to the brick of the house in order that we have no painting to do in the future.. The salesperson said they cover the brick mold so we thought that meant all of the wood would be covered. When the installer started, I made it clear that all of the wood was to be covered and learned that the "brick mold" didn't include all of the wood. The salesman came out and we agreed that we would pay for the extra product necessary and they would cover the installation. This was a situation where each of us thought we were clear and were not. I feel it was handled fairly.
We had already replaced the windows on the backside of our home with a different company. We were satisfied with the windows but felt they were very expensive and that is why we looked to Homestars to supply a different option. Our windows front and back look very similar. The amount we saved was significant and we seem to have a quality product.

Replaced 16 original wood windows with 16 Sunrise Restorations double hung windows. Windows were white inside and sandstone outside with fiberglass reinforced frames, double pane low E glass and argon filled. The outside colour is coloured vinyl that is fused with the white inside vinyl rather than painted at the factory. They trimmed the outside of windows with matching aluminum coil and caulked. Contoured grids between glass. Also replaced patio door with Masonite fiberglass door with raise/tilt blinds between glass.
Our old wood frame windows were from the 1950's when our house was built. They were "double paned" but the outer pane was not sealed and was held on by clips. A past owner had installed aluminum storm windows on the outside which looked bad and were impossible to operate. The wood windows did not seal well. Several had broken counterweight mechanisms and would not stay open. When the bottom sash of the window in our family room fell out at my wife's feet when she tried to open it we decided to replace all the windows with vinyl. We looked at the windows at the Windowrama showroom in Vaughan to get an idea of what the windows would look like. Paul, our salesman, came out to the house and counted and rough measured the windows. He spent a lot of time going over the numerous options for brand of window, colour, type of glass, grids, screens and gave pros and cons for the two higher end lines of vinyl windows they mostly sell: Sunrise Restorations and Windowcity. He was willing to cut us a deal on some of the options on the door because we combined it with the windows. He was slightly "high pressure" as it was the end of the month but he was still very nice to work with. Once we decided on the windows the installer came out and did the final measuring which took ~30 minutes. They estimated 6 weeks for delivery of the windows from the mfg and were right on. The installation took 2 days for the windows and 1/2 day for the door with two installers. The installers are full time employees of Windowrama, and have tons of experience. They are very fast. One installer got stung in the face by a bee and needed first aid. He then just kept right on working!!! Most people would have gone home for the day. Paul stopped by while they were working to check on things. The installers left things clean and left all the original interior trim in place. The new windows fit inside the original frames so we lost an inch on the top and bottom and 1.5 inches on the sides. Since our windows are quite big to start with this is not a problem. The new windows are a breeze to clean, smooth opening, and look great. The door is also a huge improvement over our old wood door. Our house looks much nicer from the outside, and we can see outside so much better.

Replaced 2 large 48" x 48" basement windows to improve safety and insulation characteristics. Salesman came and discussed options, took measurements provided a precise estimate. After paying one-third deposit, owner, Paul, came and double checked measurements. Windows were installed one month later by company installer, who was professional and exceptionally qualified. I couldn't be more pleased. Windowrama was chosen as a result of high ratings on Homestars.

We called all the major window companies to come out and give us a quote. Paul came out first and was amazing to work with, he went over all of our options and never pressured us to buy at any time. It really was no pressure.
The windows look excellent! The installers were great and did an outstanding job. They took there time to make sure every window was installed right. Once they were finished I had to call Paul and tell him it was everything he said it would be. I love a company that delivers exactly what they say. The decision to go with WindowRama was the right choice and I'm glad that I chose them. I will use WindowRama again in the future.