Window Rama By Paul

We had six windows replaced in the front of our home. The openings are very large. The original windows were casement and I wanted to keep the look of the house but use sliders instead of casements. WindowRama by Paul handled 3 different manufacturers of windows but only one made windows large enough to fill our needs. Since the Window that would fit was also the least expensive of the three, we were a little hesitant but the salesperson and the owner assured us we were getting a very good window, we decided to have them installed. The installers were very professional and the windows look very nice. We also wanted the wood on the outside covered all the way to the brick of the house in order that we have no painting to do in the future.. The salesperson said they cover the brick mold so we thought that meant all of the wood would be covered. When the installer started, I made it clear that all of the wood was to be covered and learned that the "brick mold" didn't include all of the wood. The salesman came out and we agreed that we would pay for the extra product necessary and they would cover the installation. This was a situation where each of us thought we were clear and were not. I feel it was handled fairly.
We had already replaced the windows on the backside of our home with a different company. We were satisfied with the windows but felt they were very expensive and that is why we looked to Homestars to supply a different option. Our windows front and back look very similar. The amount we saved was significant and we seem to have a quality product.