Window Rama By Paul

Paul made the first visit to review the job, suggest a number of alternatives and provide the estimate which arrived within a day via email. Once we decided to proceed, Paul made another visit to double check measurements, materials, etc. and confirmed everything we discussed in an email so that there would be no misunderstanding. The two installers were a dream team! They were professional, punctual and pleasant - and, they not only left the work area cleaner than they found it (shame on us!), but also made sure we knew how to work the windows. We are now thinking of replacing other windows and would, of course, call Windowrama to do the job. We recommend them to others without any reservations.

Called Windowrama for an estimate to install six windows. Company responded immediately and arranged for a representative to come to my house and provide an estimate at a time that was convenient for me. Estimate was reasonable. The installers arrived at the time I was told that they would be at my house and were very courteous and professional. I am very satisfied with the quality of work and would highly recommend Windowrama to anyone who is interested in having windows installed. I plan to use them in the future.

The Sales Experience:
Ilia the sales rep came out and was very professional and thorough. We knew what we were getting before the install was going to happen. Ilia went through the product catalogue and showed us the window and door options plus the Energy specs rating. Very happy with the sales experience.

The Installation:
Sergei and his crew were very fast and efficient. There were 4 crew members including Sergei. The quality of the install was excellent. We had 11 windows and 2 doors [with windows] replaced. A very big job. One of the windows was manufactured incorrectly - wrong size. Sergei, immediately contacted the manufacturer and put a rush on the window. Normally this would have taken 2 -3 weeks, but it was turned around in 2 days. Sergei came back personally and did the install in 2-3 hours. They were courteous, clean and efficient. Highly recommend for a quality installation.

The service was great! From the start I was impressed. Paul was quite nice arriving in the early morning twice. The first to inspect the house to give a quote and then the second time with the head carpenter for precise measuring of the windows once I decided to go with them. It really helped that I didn't have to take time out of my day as that can be hard to do. Paul was a patient and friendly guy, whom I was happy to give business to.The installation crew arrived on time and quickly snapped into action. They worked quite efficiently and definitely knew what to do. They finished a few hours earlier than projected and they gave me a walk through of all the work they did along with how the windows work and even gave me some pointers on some of the other projects I need to tackle in my house. I would definetly use them again.

Windowrama installed 7 vinyl replacement windows for us. We did not decide to go with the capping option and instead stayed with our older, existing, wooden window frames... Paul had respect for the original elements of our house and encouraged us to keep those components as is. This earned my respect... They were not trying to oversell, but rather had respect for our house's originality.Paul organized everything for us... He was very respectful, thorough, and receptive. He listened to our needs and gave sound advise. The team installed the windows. They were punctual, respectful, clean and well seasoned in their trade. I took off work the day of installation so I witnessed the whole process. They covered the floors throughout the whole house so they wouldn't get damaged. They always pulled me aside and asked how I wanted to proceed when they had installion options. Overall, the windows look great and I couldn't have asked for a better experience .

I called Windowrama and spoke with someone in the office, who told me that Paul would call me back the next day. In fact he called me back about 20 minutes later! He came out to my home for an estimate and explained everything clearly, without trying to sell me anything that i didn't need. He followed up with an estimate via email, and responded to all my return emails very promptly. Once we agreed on a plan for the windows, he accompanied the lead carpenter back to my home to take measurements. When my windows arrived, he scheduled me for a 2-day installation as early as possible. The installers did a remarkably good job. They cleaned up after themselves to the point where, except for beautiful new windows, you would never know they had been there! They were polite, professional, and thorough, and the installed windows look flawless. Everyone arrived for each appointment on time. If i decide to replace the rest of the windows in my home, i will only consider them once again.