All-around excellent experience. Paul is affable and knowledgeable. He suggested replacing the windows with wood-stopped double-pane glass wherever it made sense to do so--I was pleased as they matched the style of the house and it turned out to be a great choice.
Igor, the foreman on the job, came by on a Saturday (which worked really well for me) prior to the install, and spent close to 1 1/2 hours going through each of the window sites,confirming not only the measurements, but checking for lead contamination and figuring out how he planned to tackle each window replacement--they were a bit complicated.
I felt that Igor took the time necessary to really prepare himself, so that when he and his helper arrived to do the work, he had a plan in place and got right to it. Both gentlemen worked steadily and finished the job in one day, sooner than I had anticipated. They arrived on time, and one the work was done, did such a thorough clean-up that you'd have never known they'd been there--even remembering to close and lock my side gate. Might seem like not such a big thing, but I felt their thoroughness was indicative of their overall attention to detail.
I couldn't have been more pleased with the workmanship. After the installation, Igor took us around and showed us the modifications he made to the framing that was necessary on some of the windows. Not only that, he primed the new raw wood, which was especially appreciated given that the installation was done on a rather cold and wet day.
I recommend their work without reservation and wouldn't hesitate to hire them again for future work.