Andre was so responsive and patient and timely while working on my bid/order details. I couldn't have asked for better service. Suggested options; advised me when he thought my choice was incorrect, but didn't insist; did and re-did drawings; accomodated my unique requests for glass types and grid types. Negotiated the price. I got bids from the window manufacturer, a big box store, and an independent company (Windowrama). All bids were for the exact same brand and style. When asked to justify one price difference, Windowrama immediately compromised. Windowrama ended up being the middle price point. I questioned one detail that was omitted. Since neither of us had proof, Andre volunteered for the company to pick up the cost. I had planned on going 50/50, but we never got to that stage.
Alexy was in charge of installation. He was personable and professional. The crew was so fast and efficient. His crew did an excellent clean up job at the end of each section of installation and after the total project. It took only a single, quiet request to have something recleaned.
The office staff had a customer friendly approach to inquiries. They followed up at several intervals after the installation was complete. If I even hinted that something was not quite right, they put in a work order and followed up with me to see if the problem was solved and I was satisfied. Months later they even researched the tax I had paid on the job for my income tax return. Their response was in less than two hours.
- Approximate cost of services:
- $5,300.00