One thing I really liked about WindowRama is their way of doing business. Their style doesn't scream at me to buy their windows nor do they blow their own horn about how much money they make and how big their facilities are... all of which add to overhead which is then either passed onto the customer or otherwise absorbed (i.e. using cheap materials). The windows they installed were made by a smaller concern - so I wasn't paying for a lot of marketing either. They're good windows that WindowRama buys and then they install them for a reasonable cost. If you have an issue - you can call the owner who will go out of his way to make it right.
I emailed WindowRama from the Homestars contact page and received a reply from Alexy (the owner) within 15 minutes and then a phone call within 30 minutes after that. I explained the current state of our windows and what I wanted to replace them with. Alexy listened, asked questions, and did not pressure me to do any upgrades. He sent me two estimates via email within an hour after we spoke on the phone. Both were reasonable and well within what i had found listed for other companies. I opted to just do the upstairs windows as my1st floor needs some prerequisite changes prior to getting new windows.
Alexy and company kept me informed at every step along the way...
When it was time to come measure, Todd (Alexy's associate) showed up on time and he was in and out in less than 10 minutes.
When the windows were ordered, I got an email.
When they were in production, I got an email.
When they arrived at WindowRama, I got an email and a call to schedule the install.
WindowRama's installer arrived on time. He came in, verified measurements, brought in only the tools he needed. Took care not to make a mess.. and cleaned up anything he did happen to do. Very polite "salt of the earth" type guy... who also happened to be a master at his trade - for nearly 30 years I believe. The work inside was the most rapid - it's the outside work that took the time. Every piece of window channel that the installer put up was hand cut, hand bent, and carefully installed. He was very quiet and very methodical. We hardly knew he was still out there working. The finished product was trimmed and channeled PROPERLY (by providing rain water an exit path, not by slapping on a thick bead of caulking against the siding).
Once complete, we took a "grand tour" of all the windows so I could comment and view the work before we settled up the bill. I was very impressed by the work... especially when compared to our other replacement windows (which were done over 15 years ago using the thick bead of caulk method). Inside out the windows looked great, were installed with a fantastic degree of skill, and functioned the way I expected.
Considering I opted for just the most basic of windows, I felt the WindowRama team took care of the whole process with the same degree of care and professionalism they'd offer for any level of window purchased. Kudos to Alexy for keeping it simple, but providing the things that count the most - Communication, skilled installation, and a reasonable cost.
- As a side note - when I was talking to Todd about the installer (wish I could remember his name) - he told me that if I liked his window job, I oughtta see his siding work... I guess siding is where he really shows off his mad skills :-)
- Approximate cost of services:
- $3,100.00