AMJ Campbell Movers, Moving and Storage

I gave this company one star, and this may be generous. We moved from Alberta to Cranbrook British Columbia, a simple 4 hour move. First they came out and gave us a quote, that went well. AMJ moved our home first. Two people packed the house and four came in and loaded the truck on a Thursday. We took possession of our new home on Monday, they charged us $1200 for the one day delay but, the truck broke down in Sparwood and they were delayed a day but we did not get our $1200 back, they just avoided any talk about that. When they unloaded at our home they had four men and a small moving van, they said that they could not get their truck in our driveway, another $360 for 4 hrs of a u haul that I can rent for $59 a day. I must say the damage was minimal. Next they moved our business, remember they sent out a man to look at everything and give us a quote, and the day before they came they called and I said, this is a heavier move than the first, the shelving alone is a four man lift, I said this over and over to them. We drove back to Alberta to meet them at 9am on Friday and they showed up at 10:30 with excuse after excuse and only two men, I asked if this was it and they said yes. I also asked if they could deliver Monday and they said according to their chart it was only four hours and delivery had to be Saturday, so we drove back to B.C that night. The next morning we were a half hour late and they were furious. They began unloading the truck and dumped one big shelving unit off the truck ramp shattering it and totally destroyed four others, their language was extremely inappropriate, and when my husband asked why there were not more people to help he was told they can't get help on Saturdays, would this not be a reason to maybe move people's things on a more appropriate day? The driver took pictures of the broken shelves and gave us a phone # that no one answered for a month and I left 8 messages. Due to this being a business we needed to get things fixed to get back in business. The cost to fix the damage was $5000 and that was only what I needed to get fixed to get open. When I finally reached a person they said we will work with you to get these things fixed and paid for. I submitted all the receipts and then they back tracked like mad, basically they didn't care. They said we didn't have permission to go ahead, now they won't look at anything. Stay away from AMJ, they don't care about the customer. PS, it cost us $12000.00 more than the quote plus the $5000.00 to fix our stuff, could have rented uhauls and paid perfect strangers a fair wage and came out ahead. Yes I am mad, this was Nov - Dec 2013 and I still get infuriated thinking about how little they care. Do yourself a huge favour and keep looking. There are lots of honest movers who take pride in their work and treat people with respect......unfortunately is NOT AMJ.