It has been several months since my move, but I'm still pissed with the whole experience with AMJ Campbell Markham. I would expect myself to forget about the whole thing pretty fast, but I guess this move was just too painful to forget.
The team was slow, inefficient, and not professional during the entire move. Their tactic is to put the slowest and most inexperience person in the unit doing packing while the other two just chill and wait for items to load onto the trunk. So in this case, although they assigned 3 movers, it doesn't really move any faster than 2 movers because of the low utilization rate. The truck was also gone missing for 30 mins while I was waiting at the destination site. Trip from Toronto to Markham simply wouldn't yield a 30 mins difference between a truck and a car.
Quite a few items got damaged ranging from glassware (in it's original store package), furniture (scratch, chip on table, coffee table, sofa), hardwood floor and even a street lamp. I did purchase their moving insurance, but their attitude changes right away once they know you're planning to make a claim. You don't get to deal with the nice sales people any more (which was nice enough to convince me to choose them in the first place), and you don't get to choose which repair shop to use. After a couple rounds of talk, I finally gave up and agreed on an settlement for $200, but the cost to repair will be in the thousands. I just got tired of dealing with indecent people like this.
All in all, my advice is: Avoid them at all cost.
- Approximate cost of services:
- $1,000.00
- Company Response
Thank you for your feedback and we encourage you to contact us directly at Head Office on this matter. We apologize that you feel you did not have the positive experience that we hope to extend to each and every family. Please call us directly at 905-795-3790 so we may get more info about your experience and resolve any outstanding issues.