From The Roots Up

Title: Extremely Displeased with "From the Roots Up" - Unprofessionalism and Lack of Customer Care

Review:
I recently had the unfortunate experience of hiring "From the Roots Up," a tree contractor I found on Kijiji. Despite their supposed BBB A+ rating, my encounter with the sole individual, "Dan," who handles all aspects of this company, has left me deeply dissatisfied and frustrated.

From the very beginning, I made the mistake of not insisting on a business card, which was not provided. This oversight should have raised concerns about the company's professionalism.

Yesterday, I received a message from "Dan" stating that he could fit me in the following day. Excitedly, I called him at 9:00 am the next morning, but there was no answer. This lack of responsiveness was inconvenient and unprofessional.

Later, at 11:40 am, I received another message from "Dan," confirming his arrival time of 1:45 pm. In response, I promptly messaged back, informing him that I would arrive around 2:00 pm and kindly requested that he wait for me before starting the work. To my surprise, his reply was a blunt, "No, I can't." This disregard for accommodating customer requests demonstrates a lack of professionalism and a disregard for customer care.

Around 1:30 pm, I decided to call "Dan" again to check if he had arrived. During our conversation, he casually mentioned that he had already begun cutting the tree, despite my explicit request for him to wait. When I expressed my change of heart regarding the tree and asked him to pause the work for just five minutes until I arrived, he warned me that waiting any longer would result in additional charges. This approach is highly unacceptable and showcases a complete lack of professionalism and consideration for customer satisfaction.

Moreover, during the course of our interaction, I was informed over the phone that cutting the thicker dead branches would require an extra charge due to their proximity to a powerline. This important information should have been disclosed upfront, rather than being revealed later. It gives the impression that "Dan" was actively looking for ways to collect more money from me.

Overall, my experience with "From the Roots Up" and the sole individual involved, "Dan," has been extremely disappointing. The lack of professionalism, poor customer service, and a clear disregard for customer satisfaction have left me unsatisfied. I strongly advise others to seek out tree contractors who prioritize professionalism, transparency, and genuine care for their customers. "From the Roots Up" has proven to be an unreliable and untrustworthy choice for anyone in need of tree services, as my unfortunate encounter with "Dan" has demonstrated.