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Austin Roofing

Roofing
Windsor ON N9A3L8
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HomeStars
Roofing
Austin Roofing
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Reviews by rating (past 12 months)

Reviews for Austin Roofing

Average customer rating:
0 10 (2 reviews)

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Annette
Annette
1 review Chatham, ON
0/10

Not recommended

I live in a mobile home park in Chatham. 2 years ago, a few of us needed work done on our roofs and someone recommended Austin. They came out and did the work. I don't know if I'm the only one, but last year I called them because my roof was leaking in my add-on. He said he'd come but never showed up. It's leaking again and I doubt there's any point calling again.

I called them again a few months ago and after the above review, I got a call back from them. I was told they would look into it. I guess they're still looking because I haven't heard from them since or had anyone show up.

Approximate cost of services:
$5,000.00
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Shawn from Oshawa
Shawn from Oshawa
1 review Windsor, ON

First Review

0/10

New Roof

Six years ago my parents hired Austin Roofing, on recommendation of a friend, to replace our existing roof. Prior to putting on the new roof, they were quite courteous. However, the crew that Rick Austin and his company sent, was the worst crew anyone could have gotten. They did a very poor job and that has been clearly evident for the past 6 years. Every summer since the roof had been laid, multiple sheets of shingles have fallen off of our roof. As we have contacted the company several times to come replace the fallen shingles, the responses from Rick have gotten more rude as my mother has called. This has included hanging up on her, threatening to get his lawyer involved if we were to take any action against him, and telling her that he would never have any of his crew return to fix the roof, even though they were the ones who created the problem in the first place. We finally had to get a different company to replace the entire roof this year, only after 6 years and a guaranteed 10 year warranty. If anyone is looking for a new roof in the Windsor/Essex/Sarnia area, DO NOT go to Austin Roofing. Their crews clearly do not know what they are doing, and the owner has the WORST customer service skills there can be.

Approximate cost of services:
$10,000.00
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