Basco Calgary Window Repair & Glass Replacement

Windows & Doors Installation & Service
Calgary AB T2Z 3E6
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Windows & Doors Installation & Service
Basco Calgary Window Repair & Glass Replacement
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Reviews for Basco Calgary Window Repair & Glass Replacement

Average customer rating:
9.8 10 (112 reviews)

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Paul Seville
Paul Seville
1 review Calgary, AB
8/10

26 window units replaced

PRO: (2)
1. Simon and his team are great to have around and perform a fast and efficient job. 5 guys plus Simon, job done in 1.5 days,
2. An error was made and 1 unit that was not to be replaced was removed. It broke in the process so could not be re-inserted. Simon replaced it with a new unit for free on a second visit.

CON: (2)
1. Price came in at 30% higher than another provider but I went with the HomeStars recommendation. That is not a con but the point is I wanted the best and the team let me down slightly with their attention to cleanliness. The team took a lot of risk with their poor use of drop sheets to keep debris off the floors. I found them performing very messy work directly on my thick pile carpet. I addressed the issue with the team and again with Simon but they continued the habit. I found minimal damage, but it was nerve racking to watch a disaster waiting to happen. 4 black sticky residue spots on the carpet (the window sealant, photo of 1 spot below), many spots in the bathtub, on the floor tile and on the family room hardwood. Impossible to get off the carpet, I had to cut off the strands affected, Goo Gone worked everywhere else. No lasting damage and with 26 units replaced I was amazed there wasn't a lot more, but still, use drop cloths always and properly, why take the risk?
2. I was looking forward to the big points reward on my credit card but Simon won't take a credit card payment for over $3000. It was cheque or e-transfer.

Approximate cost of services:
$12,000.00
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Company Response

Thank you Paul for sharing your concerns regarding the respect of your house while our team installed your sealed units. Although this was addressed during the install by myself with the concerned people following your feedback, I regret that the standards that we promote were not fully adhered to. We have since had some changes with our installation crew, and the new team members are fully aware of the need to fully respect our client's premises. We appreciate your trust and our team will be happy to provide our services for future window repairs should you decide to hire us again.

Kevin Thorvaldson
Kevin Thorvaldson
1 review Calgary, AB
8/10

Garden doors to the rescue

We were very happy with the home visit, quotation process and the installation technician. All were very personable, professional and courteous. A recommended company

Approximate cost of services:
$1,234.00
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Company Response

Thank you Kevin for taking the time to share your appreciation of our glass panes replacements services. Our team will be happy to read your feedback regarding the installation of glass inserts with built-in blinds for your garden doors.
Please communicate directly with us to see how we could improve on the service and what would we need to do to be awarded a rating of 10 stars in your opinion!

Private User
Private User
Private User reviews Calgary, AB
10/10

Window replacement

Basco did an excellent job replacing a couple windows for us. They were quick & great to deal with. Will definitely use them again.

Approximate cost of services:
$600.00
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Company Response

Thank you for sharing your experience with our window sealed unit replacement service!

Victor C.
Victor C.
0 reviews Calgary, AB
10/10

Second floor windows restoration

Very professional, prompt, on time, clean, orderly, respectful and joyful - didn't even notice they were in the house. The job happened in the stated time frame, didn't have any extra costs, and I am trully and completely satisfied with their work.
I already recommended Basco to a couple of my neighbours and I am warmly recommending them to anyone interested in their services.
Thank you!

Victor Costec,
Calgary

Approximate cost of services:
$5,000.00
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Company Response

Thank you again Victor for taking the time to submit this review of our window restoration services at Basco Calgary.
It was a pleasure working for you.

KOLUMBO in Calgary
KOLUMBO in Calgary
0 reviews Cochrane, AB
10/10

Replace two window panes

The glass on two window panes on front of our house had shifted breaking the seal between the two glass panels. Basco visited site and gave us a quotation with a 3-5 week timeframe. The window panels arrived ahead of schedule and were installed. Job site was cleaned up. Everything went smoothly.

Approximate cost of services:
$700.00
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Company Response

Thank you for taking the time to share your experience with our window glass panes replacement service at Basco Calgary.
Our team will be happy to read your feedback.

Milan in Calgary
Milan in Calgary
0 reviews Calgary, AB
10/10

Window repair

I would like to highly recommend Basco, Alberta owned & operated business for any kind of window repair. They provide highly professional service with very reasonable price. There are no hidden fees or any upfront charges. In my home they replace opening mechanism on windows. They come at promising time and finish job quickly. All windows open and closes like new one.

Approximate cost of services:
$500.00
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Company Response

Thank you for taking the time to share your experience with our window hardware repair service at Basco Calgary. It was a pleasure working for you.

10/10

Great Service and would highly recommend!

Simon, the company representative, responded to my initial enquiry promptly and in detail. He continued to respond extremely promptly and thoroughly to all emails. Simon told me that I didn't need to replace my two foggy windows in their entirety, but that I could save a lot of money by replacing just the window panes. I think the work was very reasonably priced. As I've told Simon, I am very impressed by Connor, the technician who was dispatched by Simon to do the estimate and to do the work when my windows were ready for installation. Connor is a very nice young man: respectful, wears a mask and keeps a social distance. Connor is also a hard worker and he did an excellent job installing my two bay windows yesterday. Kudos to Simon and to Connor!

Approximate cost of services:
$830.00
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Company Response

Thank you again Mrs Barron for taking the time to submit your feedback about our window restoration services at Basco Calgary. It was a pleasure working for you.

Rob Matthews
Rob Matthews
1 review Calgary, AB
10/10

window glass replacement

Simon and his tech arrived on time and efficiently replaced glass in 5 second storey windows at the agreed on competitive price. They followed covid guidelines...were respectful of our home and left the area clean. There was nothing for us to do afterwards. They were both pleasant, friendly and professional.
Won't hesitate to use their services in the future.

Approximate cost of services:
$1,791.00
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Company Response

Thank you Rob for sharing your experience with our window sealed unit replacement at Basco Calgary.
Our team will be happy to read your review.

Doug in Toronto
Doug in Toronto
0 reviews Toronto, ON
10/10

Sealed window unit replace

Needed glass installed that I had already purchased from another vendor but couldn't get installed at the time. I call Basco, happily installed in timely and professional manner. Outstanding service.

Approximate cost of services:
$260.00
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Company Response

Thank you Doug for taking the time to share your experience with our window panes replacement services at Basco Calgary.
It was a pleasure working for you and we'll be happy to assist in the future for all your window restoration needs.

Byron in Toronto
Byron in Toronto
1 review Calgary, AB
10/10

Absolutely first class service- will definitely use their service again

From getting an estimate to the completion of the repair, everything was so smooth , efficient and professional. The price was very reasonable and the installation was completed as promised and with no delays. The replacement window is exactly the same as our old one which was damaged by hail. Simon was so careful. He took extra care to make sure there was no damage to the floor, the walls and the furniture. Prior to calling Basco, I talked to a lot of other companies. Most of them would not even come to our house to give us an estimate because they don’t have the resource or manpower to replace such a big window. Overall, I would rate this experience as excellent and would highly recommend Basco to anyone who is looking for a window repair or replacement. Five stars all the way and thanks again, Simon, for doing such a good job.
Byron

Approximate cost of services:
$1,400.00
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Company Response

Thank you Byron for taking the time to share your experience with our window glass panes replacement service at Basco Calgary. Our team will be happy to help again in the future should you require window hardware repairs, window caulking, or further window panes replacement!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Basco Calgary Window Repair & Glass Replacement

At Basco, our team of professional and passionate experts have received a highly specialized door and window repair and restoration training. We offer an alternate solution to traditional window replacement that generates cost savings, is less intrusive, and increases the value of residential and commercial properties.

OUR CORE SERVICES

-Thermal pane window defogging
-Window sealed units (glass pane) replacement
-Door & window mechanism repairs / replacement
-Caulking / Insulation

We are open year round, allowing us to quickly manage your problems before they get worse.

We manufacture 80% of our own equipment. This specialization enables us to provide superior quality control at a substantially lower cost to our clients.
We offer outstanding customer service encompassing timely and professional execution.

Contact us to discuss how we can help you, or your clients improve comfort at home while saving significant money.

587-538-1199
1-888-814-7223
https://www.bascoworld.com/en

CATEGORIES
Windows & Doors Installation & Service and Siding
SERVICES
-Thermal pane window defogging -Window glass replacement -Door & window mechanism repairs / replacement -Caulking / Insulation -Motorhome (RV) windows restoration
WEBSITE
https://www.bascoworld.com/basco-calgary-fe-1121
YEAR ESTABLISHED
2005
PAYMENT METHOD
Cash, cheque, credit card - Financing available
MEMBERSHIPS
BBB Accredited business - A+ rating
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.