In the morning of September 24/2014 we agreed to a contract for the installation of the stairs by October the 25, 2014. It was completed behind schedule. However, it was beyond their control as I have now confirmed with the parts manufacturer.
The stairs were satisfactory. The welding on the stringer was off by about 3/8" so wood treads had to be adjusted to make them look straight and reinstalled. The paint peel off but they fixed this properly by sanding and repainting. Herzel addressed every problem we had and I am satisfied with the result. He really wants to keep customers happy and we were one of the pickiest customers.
They have very skilled workers like Mark and Richard but they do have some organization challenges. However, due to their commitment to their customers, any problems that may arise they were able to address in a satisfactory manner.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Be honest about their timing
- Any advice to offer fellow homeowners facing a similar project?
- I would only book them if time is not important