Engineered Alarm Solutions Inc.

After some small but annoying issues with my alarm system I decided to do some upgrading to the video recording portion of the system. Using Homestars I contacted a number of vendors and short listed down to three suppliers all whose prices were very close for similar work. Gabriel of Engineered Alarm Solutions not only responded with a quote but asked me a number of questions about my system. He than provided me with the quote in writing plus he also called me and offered me several possible options ranging from a minor tune up to a complete overhaul of my existing system. Eventually after further research I decided on the full overhaul as I wanted a much better quality of video than I was currently getting. Gabriel came out and did a pre-install inspection and we made a few minor changes and a new detailed contract arrived in my email the next day. A few days later the crew showed up exactly on time, worked very neatly and professionally removing the old system, pulled all new wiring and installed all new electronics and were finished late that day. No new holes, no marks on dry wall and no mess left in the house. Best of all the system has worked flawlessly since. New system is dramatically better in all ways than old system and the contractor was very flexible, responsive and a pleasure to deal with. I now plan to use Engineered Alarm for all my alarm maintenance issues in the future.

Follow Up - 2 months later
Changed my Rogers modem which disabled my remote access to the video security system. Contacted Engineered Alarm Solutions for help. Returned call promptly, set up an appointment for next day to troubleshoot remotely. They contacted me next day exactly on time resolved issue within 10 minutes remotely - no charge. That is what I call service.