1 review Mississauga, ON Joined 2018/01/09

10/10

Plumbing review in Mississauga

01/09/2018

We called Mr. Rooter when our water pipes were frozen. We spoke first with Arianne (who was friendly and reassuring). She gave us an approximate time of when the technician would be arriving and then called again when he was on his way! When Curtis arrived he was courteous, well mannered and knowledgeable. He explained what he had to do and then explained the pricing (no surprises). He was thorough and waited around for a few minutes to make sure no pipes had burst. We would recommend Mr. Rooter and will definitely call again if the need arises!

Job Price

Approximate cost of services:: $450.00

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Company Response: Hello Laurie, thank you for taking the time to share your positive experience with our technician Curtis, Dispatcher Arianne and Mr Rooter. We recognize that exceptional plumbing is about more than fixing your plumbing concern; it's about assuring that you hired the right company from the time we answer your call. Thank you Laurie for taking the time to leave a review! Please give us a call when you have any future plumbing needs.

Mustafa in Mississauga

1 review Mississauga, ON Joined 2018/01/05

10/10

Blocked Sewer

Plumbing review in Mississauga

01/08/2018

Had a wonderful experience.

I called Mr Rooter for an emergency on a Friday night. They were able to give me an appointment with in an hour of my call.

Mr Todd White was very friendly and professional, he showed up on time, explained to me the issue and my options to fix it, and after he finished, gave me advise on what to do to avoid the problem in the future.

I highly recommend Mr Rooter.

Job Price

Approximate cost of services:: $650.00

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Company Response: Hello Mustafa, thank you for taking the time to share your positive experience with our technician Todd and Mr Rooter. Mr. Rooter Plumbing is available on your schedule, so don't hesitate to call any time of the day or night. We understand plumbing issues aren't courteous enough to happen between convenient business hours, but Mr. Rooter Plumbing is. We're the courteous plumber when you need us most, and we never charge overtime. Thank you Mustafa for taking the time to leave a review! Please give us a call when you have any future plumbing needs.

Avery in Toronto

3 reviews Toronto, ON Joined 2017/03/07

10/10

Backed up basement drain

Drain Services review in Toronto

01/02/2018

We had noticed our basement drain backing up (not fully into our basement yet, thank goodness) and, due to the cold weather, had to wait for over 24 hours for someone from the City to come and check the municipal line. Once we discovered it was on our side, we called Mr. Rooter right away and was told that, while they were busy, someone would be out in 4 hours. Within that window, at 9:00pm, Chris Ford was at our door. He was meticulous and narrowed our issue down to an outdated trap system that had been blocked. He took his time to explain to us our options and answer any questions. I really appreciate Chris spending the time (he stayed until after 11:30pm) to ensure we were comfortable. While we haven't booked the follow up work yet, I trust the team at Mr. Rooter for emergency calls for quick, efficient, and professional service.

Job Price

Approximate cost of services:: $500.00

Was this review helpful?

Company Response: Hello Avery, thank you for taking the time to share your positive experience with our technician Chris and Mr Rooter. At Mr Rooter we treat our customers the way we would like to be treated. Our focus of providing quality plumbing service and products combined with honesty has made our plumbers the first choice. We're the courteous plumber when you need us most, and we never charge overtime. Thank you Avery for choosing Mr Rooter and have a great day!

Annie from Mississauga

4 reviews Mississauga, ON Joined 2013/03/28

10/10

Hot water tank

Water Filtration & Purification review in Mississauga

12/29/2017

Amazing team of professionals. Chris Ford and Curtis are experts in their field with great customer service. Timely, courteous, professional and clean is how I would describe their work ethic. Thank you for giving us our hot water back!

Job Price

Approximate cost of services:: $3,000.00

Was this review helpful?

Company Response: Hello Annie, thank you for taking the time to share your positive experience with our technician Chris, Curtis and Mr Rooter. At Mr Rooter we respond in a timely fashion even completing the work for our customers. We are always operating in an "above the line" responsible, professional manner. Thank you Annie, for taking the time to leave a review! Please give us a call when you have any future plumbing needs.

Private User

Private User reviews Mississauga, ON Joined 2017/12/28

10/10

good experience

Plumbing review in Mississauga

12/28/2017

needed my kitchen faucet installed before I was having guests over for the holidays. the dispatcher booked me in right away and then called me before the technician was on the way. Todd was clean and quick, was very polite. Very professional employee.

Job Price

Approximate cost of services:: $600.00

Was this review helpful?

Company Response: Hello, thank you for taking the time to share your positive experience with our technician Todd and Mr Rooter. Our plumbers arrive promptly and get right to work. They complete the job with the perfect combination of speed and accuracy so the work is completed efficiently. Thank you for taking the time to leave a review! Please give us a call when you have any future plumbing needs.

Private User

Private User reviews Toronto, ON Joined 2017/12/28

10/10

Leaky pipe and then some

Plumbing review in Toronto

12/28/2017

What a great experience from start to finish. First, Lori the dispatch was friendly and understanding and did her best to get someone here fast to fix the leak in our basement. After giving us a window of 6-9 pm she called back when she got an earlier window which was great! Neil and Curtis showed up within the hour and got right to work. Our main shut off valve needed to be replaced before the leak could be fixed so they worked on what they could while the city came to shut off and then turn on the water from the outside. They were professional and friendly and explained what they were doing the whole time. I really appreciate the care and courtesy through this process. I highly recommend them!

Job Price

Approximate cost of services:: $500.00

Was this review helpful?

Company Response: Hello, thank you for taking the time to share your positive experience with our technician Neil and Curtis, dispatcher Lori and Mr Rooter. We recognize that exceptional plumbing is about more than fixing your plumbing concern; it's about assuring that you hired the right company from the time we answer your call. Thank you for taking the time to leave a review! Please give us a call when you have any future plumbing needs.

Private User

Private User reviews Mississauga, ON Joined 2017/12/27

10/10

Clogged Kicthen Sink

Plumbing review in Mississauga

12/27/2017

I had a clogged kitchen sink over the holidays and was in a panic. Was booked in the same day (which no other company could). I'm surprised they were working christmas eve but very happy. Todd unclogged the issue and did it with a smile. He needs a raise or a nice christmas bonus.

Job Price

Approximate cost of services:: $400.00

1 of 1 people found this review helpful.

Was this review helpful?

Company Response: Hello, thank you for taking the time to share your positive experience with our technician and Mr Rooter. Mr. Rooter Plumbing is available on your schedule, so don't hesitate to call any time of the day or night even Christmas Eve. We understand plumbing issues aren't courteous enough to happen between convenient business hours, but Mr. Rooter Plumbing is. We're the courteous plumber when you need us most, and we never charge overtime. Thank you for taking the time to leave a review! Please give us a call when you have any future plumbing needs.

Private User

Whitby, ON

Almost 7 years ago

This entry did not meet HomeStars review criteria.

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Private User

Private User reviews Mississauga, ON Joined 2017/12/23

10/10

Clogged bathtub

Plumbing review in Mississauga

12/23/2017

I had Erik come out and fix my bathtub. He was very professional, courteous and super friendly, he did a fantastic job and cleaned up after himself. I would use Mr.Rooter again for any of my future plumbing needs! Thanks Erik!

Job Price

Approximate cost of services:: $300.00

Was this review helpful?

Company Response: Hello, thank you for taking the time to share your positive experience with our technician Erik and Mr. Rooter. At Mr Rooter we are always operating in an "above the line" responsible, professional, courteous and super friendly manner. Thank you , for choosing Mr Rooter and have a great day!

Margaret Hudson in Toronto

1 review Toronto, ON Joined 2017/12/23

10/10

Leak in basement.

Fire & Water Damage Restoration review in Toronto

12/23/2017

Todd was such a nice young man. Very helpful and knowledgeagble. Along with being well informed, Todd was quick to respond to the leaky shut off valve in my basement. The work was done in a timely fashion. Very assertive and respectful. Thank you for the work done! I will be recommending Todd to family and friends in the future.

Job Price

Approximate cost of services:: $500.00

Was this review helpful?

Company Response: Hello Magret , thank you for taking the time to share your positive experience with our technician Todd and Mr Rooter. We recognize that exceptional plumbing is about more than fixing your plumbing concern; it's about assuring that you hired the right company from the time we answer your call. Thank you Margaret for taking the time to leave a review! Please give us a call when you have any future plumbing needs.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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