We used Mr. Rooter at our previous home and when we noticed our basement toilet flow was extremely slow, we call Mr. Rooter again. Chris Ford came out and explained the options available to us to troubleshoot the problem. He was very friendly, courteous and detailed. Answered all our questions with much detail and went through step by step. Our problem ended up being a greater issue. We were lucky as our slow flow was a sign of old clay pipes with a lot of tree root growth. The service call was a long one but Chris cut the roots and got us "flowing" again. Again he went over the options with us. I would definitely recommend Mr. Rooter and Chris Ford to any of our friends and family. We were treated kindly and respectfully. The service and technical knowledge was top notch by Mr. Rooter staff from our first call to Chris Ford's skills on sight. Thank you.
- Approximate cost of services:
- $600.00
- Company Response
Hello Lorene & Doug and thank you for taking the time to share your positive experience with Mr Rooter and our technician Chris Ford. At Mr. Rooter we are always communicating honestly and with purpose as well as making our best effort to understand and appreciate the customer's needs in every situation. Thank you for choosing Mr. Rooter and have a fantastic day!